Manage employee relation city institute

Manage employee relation

Part 1

Task 1

The human nature of the labour that is engaged

Demographic

Man and women who has the age between 20- 45 work in the organisation

Skill level

They have capability or skill to do the job and normally they all have at least 1 year experience in their field

Employment condition

Full time job

Full time job which has the contract basis and have the agreement between employer and employee

Part time

Work in some days but the agreement can be changed all the time because they don’t make contract

Casual

Do work sometimes when the employee absent and the person who work in casual type will be stand by for do the job instead

The communication style/ type between management and workforce

Between the employee and organisation

Via email

Post on the board

Announcement

Newspaper of the organisation

Between the employee and employer

Meeting – to discuss within the workplace . brainstorming the ideas and make dicision together

Conference – formal meeting

Face to face conversation to be confidential

Between the employee and external customer

Feedback form

Complaint/complement

Survey/questionnaire

The employee mood/ temperament

The employee have to work with diversity so they have to following :

Be calm down

Control the anger

Be polite

Respect each other

The employer have to work with diversity so they have to following :

Control the employee with the kindness but under the rules or legislation

Be friendly and helpful

Be good consulter

Good listening and understand

Task 2

Part 3

As there is always a small amount of resistance to change, it is important to develop strong strategies that would ensure the compliance and agreement goes well. The most important part of the prevention of the resistance is to make it clear why the change must be made. In this situation, it is a very logical and obvious reason why the change must be made. If the reason is logical and reasonable enough, the amount of resistance is minimized.

equity and fairness and consistency – the employee must always use these 2 values as part of their hiring process. They are not allowed to discriminate against anyone because of any of racism attributes

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es as part of their hiring process. They are not allowed to discriminate against anyone because of any of racism attributes

Equal Opportunity – every employee must be given a fair chance at any task, job and position

Antidiscrimination – no discrimination is allowed in the workplace

Diversity – The diversity must be embraced and not looked down upon.

Training – employees must be trained properly and sufficiently.

Fair trades act

Employee protection

Anti discrimination

OH&S

WHS

Part 4

Assessment2

Anti-discrimination law

 The objective is to make the standard that is result to treat people equally , an equal basis regardless of , age, , , , ,  and sometimes  and .

six things you could do to enhance communication

Be patient

Establish rules such as no stereotyping or racism

Ask many questions to ensure there is no confusion

Write things down for confirmation

Make sure that jokes are not offensive.

Respect other cultures

Advertising content and use specific examples or explanation or each

Reducing quality to save money

Misleading advertising

Customer service by machine

Using children to attract adults to purchase products

Not following the organizational goals

Not treating customers fairly

Saying that your product is better than other companies.

No discrimination towards customers

Not keeping promises

Covering up errors and mistakes

trade practices act

Make sure that customers are not being mislead or treated unfairly by companies. Companies must also not treat other companies unfairly as well. It is used to make the competition in a market more orderly and fair for all companies.

Price – price fixing is not allowed. This means that companies make an agreement to both increase the price to make the profits higher for both but leave the customers paying more.

Product – products must have all the features that were specified and the product must be of decent quality

Place – the organisation must be at a location that is easy to find and follow OH&S laws

Source of information for marketing codes of practice

Problems associated to fairness and inequality

Questionnaires and complaints

The source of information on the privacy laws?

Australian…

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