BSBWOR301 2

BSBWOR301 Organize personal work priorities and development

Assessment Task 2

1. Draw a chart to represent the organisation’s goals, your team’s goals, your KPIs and your individual work goals.

2. Explain how your individual work goals will help the organisation to meet the goals.

3. Using the work plan template, prepare your own work plan for the two-week period (1 August to 15 August), putting your tasks in order of priority. Including contingency plans for solving problems that have occurred or may occur in the future.

4. Explain why it is important for you to have a current work plan, including the possible outcomes if your work plan is not up to date.

My personal work plan will be a useful way to show employees what a role model employee should be like. It shows employees what is important in the organisation and what employees should aim for when doing their own tasks. This should also be used as a motivational tool for new employees to work harder to achieve their personal goals which will then increase the chances of the organisation reaching their own goals.

Other employees should think about their own work plan to give them some more motivation for achieving their goals by the deadlines that they set.

5. Describe how you would monitor your work performance to ensure that you are coping well, keeping in mind that tasks and priorities may vary each day and it is important to maintain the quality of products and services you produce.

I would measure the success by the number of customer we have served and satisfied during the lack of staff, and compare that number to the number with the desired number of staff. This will show how many customers were still satisfied and show how hard we have worked during the lack of staff.

To maintain the personal performance I would try my best to give my best customer service possible. I would ensure that everyone else in the team gives their full effort to make sure the customers still get the service that they expected.

Stress is a very big factor is a work life and I should always to careful not to get overstressed. I can measure my performance during stressful times by asked my team whether my performance has been affected by stress or not. I should monitor my performance during these stress levels to see if I have made any management changes due to my stress or crisis events.

I can maintain my personal performance by trying to forget about all the stress that is affecting my work and try to concentrate on doing my job effectively. I can try to monitor my stress levels by writing down what makes me stressful and ways of coping with these stresses.

I can measure my personal performance as a manager by monitoring the number of satisfied customers and the number of complaints by the customers. The complaints should not be directed at the speed of the service.

The way to maintain personal performance during peak activity would be to ensure that all customers are treated the same no matter what time it is. I will make sure that all employees are working at the full potential and they should not be allowed to make a lot of mistakes. Pushing my employees to work harder is better for the company and for perforance.

I can measure my performance during a change in my organisation’s strategic direction by monitoring how well my team is coping with the new change. I will look at their efficiency and effectiveness during the shift in strategic direction.

I will maintain my work performance by adapting to the new strategic directions and teaching other team members how to adapt. I should be flexible with my work strategies and learn how to try new strategies. Changing strategies when a previous strategy was not working is a good way to increase the chances of growing.

6. Describe how you could gather feedback about your work. Who might you approach and what sort of feedback could they provide?

The questionnaire…